Privacy Policy
Who Are We?
“We”, “us” and “our” refer to AK Finserv Pty Ltd. ABN 71 684 605 632, Australian Credit Representative Number 567084 and our related businesses.
Our Commitment to Protect Your Privacy
We understand how important it is to protect your personal information. This document sets out our privacy policy commitment in respect of the personal information (including credit-related information) we hold about you and what we do with that information.
We recognise that any personal information we collect about you will only be used for the purposes we have collected it or as allowed under the law.
Our commitment in respect of personal information is to abide by the Australian Privacy Principles (APPs), Part IIIA of the Privacy Act, the Privacy (Credit Reporting) Code 2014 and any other relevant law.
Personal Information
When we refer to personal information, we mean information from which your identity is reasonably apparent.
This may include your name, date of birth, address, account details, occupation, financial information and other identifying details.
When you use our website or mobile applications, we may collect information about your location or activity, including IP address, device information, date and time of visits and viewed pages.
Credit-Related Information
Credit-related information may include repayment history, financial hardship information, overdue payments, credit eligibility information, insolvency information and publicly available information.
We use this information to assess your eligibility for finance products and services.
Why We Collect Your Personal Information
We collect personal information for the purposes of:
- Assessing finance applications
- Managing finance arrangements
- Establishing your identity
- Managing risk and legal obligations
- Direct marketing and communication
- Improving our services and customer experience
How We Collect Your Personal Information
Where practical, we collect your personal information directly from you.
We may also collect information from:
- Credit reporting bodies
- Mortgage and finance brokers
- Employers, accountants and lawyers
- Public registers and social media
Disclosure of Personal Information
We may disclose your personal information to lenders, service providers, insurers, legal representatives, credit reporting bodies, government agencies and associated businesses where required for business operations or legal obligations.
Prior to disclosure, we take reasonable steps to ensure your information is protected appropriately.
Direct Marketing
From time to time, we may provide information about finance products, special offers and services that may interest you.
If you do not wish to receive marketing information, you may contact us at: admin@maxwealthlending.com.au
Updating Your Information
It is important that the information we hold about you is accurate and up to date.
You may contact us at any time to update or correct your personal information.
Access and Correction
You may request access to the personal and credit-related information we hold about you.
We may charge a reasonable fee for retrieving and supplying information where permitted by law.
Sensitive Information
We will only collect sensitive information with your consent. Sensitive information may include health information, racial or ethnic origin, political opinions, trade union memberships and criminal records.
Security of Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Your information may be stored electronically or in paper form within secure environments.
Complaints
If you are dissatisfied with how we handle your personal information, you may contact our complaints officer at: complaints@finsure.com.au
We aim to acknowledge complaints within seven days and resolve them as quickly as possible.
Further Information
We regularly review our privacy practices to ensure compliance with changing laws, technology and market standards.
You may request further information by contacting: admin@maxwealthlending.com.au